Implementation of the EUCS and TAM methods in analyzing user satisfaction with the SEMAIK DISDUKCAPIL website as an online population administration service in Central Lombok

Abstract

This study aims to analyze user satisfaction and acceptance of the SEMAIK Website from the Central Lombok Disdukcapil as an online population administration service by integrating the End User Computing Satisfaction (EUCS) and Technology Acceptance Model (TAM) methods. The study uses a quantitative approach with 150 respondents who have used the SEMAIK Website. Data was collected using a Likert scale questionnaire and analyzed using PLS-SEM with SmartPLS. The test results show that Accuracy → User Satisfaction has a positive and significant effect (β = 0.236; t = 2.238; p = 0.025), Ease of Use → User Satisfaction (β = 0.229; t = 2.069; p = 0.039), User Satisfaction → ATU (β = 0.229; t = 1.975; p = 0.048), PU → ATU (β = 0.315; t = 2.922; p = 0.003), PU → BI (β = 0.376; t = 5.302; p < 0.001), ATU → BI (β = 0.319; t = 3.794; p < 0.001), and BI → AU (β = 0.532; t = 8.512; p < 0.001). Meanwhile, Content, Format, and Timeliness did not show any relationship Significant for User Satisfaction. The R² values of 0.212 for ATU, 0.283 for AU, 0.341 for BI, and 0.319 for User Satisfaction show the model's ability to explain endogenous constructs. The largest effect size (f²) is in the BI → AU relationship at 0.394, while PU → BI is 0.179. These findings indicate that integrating EUCS and TAM provides a complementary perspective in explaining user satisfaction and technology acceptance in web-based population administration services.