The influence of system quality, information quality, and service quality on the net benefit of academic information systems with user satisfaction as an intervening variable
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Published:
Sep 30, 2023
Keywords:
Information Quality, Net Benefit, Student Portal , System Quality
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Abstract
The increasing interest of young people to occupy tertiary institutions of education, the higher the level of competition that exists. Therefore, every tertiary institution is competing to improve the quality of education by developing Student Portal. This study aims to determine how the influence of system quality, information quality, and service quality on net benefits mediated by student portal user satisfaction. This research was conducted by collecting 59 primary data of respondents through a questionnaire. The analytical test tool used SmartPLS v.3.2.7 with the SEM (Structural Equation Modeling) analysis method. The results of this study indicate that the quality of information and service quality has an influence on student portal user satisfaction, user satisfaction has an influence on net benefits, while the effect of system quality on user satisfaction cannot be proven statistically. In this situation, system quality, information quality, and service quality have a weak effect on net benefits with user satisfaction as a mediating variable
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Melinda, I., Setiawan, A., Wirawan, S., & Djajadikerta, H. (2023). The influence of system quality, information quality, and service quality on the net benefit of academic information systems with user satisfaction as an intervening variable. Journal of Intelligent Decision Support System (IDSS), 6(3), 191-200. Retrieved from https://idss.iocspublisher.org/index.php/jidss/article/view/158
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Caeiro, S., & Azeiteiro, U. M. (2020). Sustainability assessment in higher education institutions. Sustainability (Switzerland), 12(8). https://doi.org/10.3390/SU12083433
Candiwan, Sari, P., & N, N. (2016). Factor Analysis on Information Security Management in Higher Education Institutions. 4th International Conference on Cyber and IT Service Management.
Chowdhury, F., Audretsch, D. B., & Belitski, M. (2019). Institutions and Entrepreneurship Quality. Entrepreneurship: Theory and Practice, 43(1). https://doi.org/10.1177/1042258718780431
Donges, A., Meier, J. M., & Silva, R. C. (2023). The Impact of Institutions on Innovation. Management Science, 69(4). https://doi.org/10.1287/mnsc.2022.4403
Fuentelsaz, L., González, C., & Maicas, J. P. (2019). Formal institutions and opportunity entrepreneurship. The contingent role of informal institutions. BRQ Business Research Quarterly, 22(1). https://doi.org/10.1016/j.brq.2018.06.002
Halili, S. H. (2019). Technological Advancements in Education 4.0. The Online Journal of Distance Education and E-Learning, 7(1).
Hami, A., & Anggraini, D. (2022). Kualitas Layanan Sistem Informasi Akademik (Siakad) Terhadap Kepuasan Mahasiswa Sebagai Pengguna. Jurnal Informasi Dan Komputer, 10(1), 121–129. https://doi.org/10.35959/jik.v10i1.299
Ishak, S., Koniyo, M. H., & Pakaya, N. (2022). Analisis Pengaruh Kualitas Sistem Informasi dan Kualitas Informasi Terhadap Kepuasan Pengguna Sistem Informasi Skripsi dan Kerja Praktek (SISKP) Jurusan Teknik Informatika Universitas Negeri Gorontalo. Journal of System and Information Technology, 2(1), 162–173.
Kalgren, P. W., Byington, C. S., Roemer, M. J., & Watson, M. J. (2006). Defining PHM, a lexical evolution of maintenance and logistics. AUTOTESTCON (Proceedings). https://doi.org/10.1109/AUTEST.2006.283685
Li, F., Sun, S., & Fang, G. (2020). The Impacts of Financial Accounting on the Construction of Internal Control: An Empirical Study of the Marine Transportation Enterprises. Journal of Coastal Research, 107(sp1). https://doi.org/10.2112/JCR-SI107-018.1
Meilani, L., Suroso, A. I., & Yuliati, L. N. (2020). Evaluasi Keberhasilan Sistem Informasi Akademik dengan Pendekatan Model DeLone dan McLean. Jurnal Sistem Informasi Bisnis, 10(2), 137–144. https://doi.org/10.21456/vol10iss2pp137-144
Mishchenko, S., Naumenkova, S., Mishchenko, V., & Dorofeiev, D. (2021). Innovation risk management in financial institutions. Investment Management and Financial Innovations, 18(1). https://doi.org/10.21511/imfi.18(1).2021.16
Novianto, R. (2020). Analysis of Success Factor Sistem Informasi Akademik (SIAKAD) Use the DeLone and McLean Model (Case Study STIE Muhammadiyah Pringsewu Lampung). Jurnal Technology Acceptance Model, 11(1), 42–47.
Panjaitan, E. S., Hasibuan, S. F., Ula, N. M., & Sembiring, S. (2019). Analisis Faktor-Faktor yang Mempengaruhi Manfaat Bersih yang di Mediasi oleh Kepuasan Pengguna Sistem Informasi Administrasi Kependudukan. Seminar Nasional Sains & Teknologi Informasi (SENSASI), 394–399.
Petracca, E., & Gallagher, S. (2020). Economic cognitive institutions. Journal of Institutional Economics, 16(6). https://doi.org/10.1017/S1744137420000144
Putra, R. P., Wibowo, A., Farlina, Y., & Susilawati, D. (2022). Penerapan Model Delone And Mclean Website Sistem Informasi Akademik STIKES Sukabumi. Swabumi, 10(1), 44–54. https://doi.org/10.31294/swabumi.v10i1.12255
Rodríguez-Pose, A. (2020). Institutions and the fortunes of territories. Regional Science Policy and Practice, 12(3). https://doi.org/10.1111/rsp3.12277
Semiawan, C. R. (2017). Metode Penelitian Kuantitatif.
Sugiyono. (2019). Metode penelitian dan pengembangan (research and development/R&D). Alfabeta.
van Prooijen, J. W., Spadaro, G., & Wang, H. (2022). Suspicion of institutions: How distrust and conspiracy theories deteriorate social relationships. In Current Opinion in Psychology (Vol. 43). https://doi.org/10.1016/j.copsyc.2021.06.013
William H. DeLon, & Ephraim R. McLean. (2003). The DeLone and McLean Model of Information Systems Success : A Ten-Year Update. Journal of Management Information Systems, 19(4), 9–30.
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