TAM and IPA model approach In analyzing jamsostek mobile applications (JMO)

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Published: Sep 30, 2022
DOI: https://doi.org/10.35335/idss.v5i3.110
Keywords:
Evaluation, IPA, Jamsostek Mobile, TAM
Issue
Vol. 5 No. 3 (2022): September: Intelligent Decision Support System (IDSS)
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Articles
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Lulu Lucia Bulu Monteiro
Nusa Mandiri University Jakarta, Indonesia
Ganda Wijaya
Nusa Mandiri University Jakarta, Indonesia
Ahmad Sinnun
Nusa Mandiri University Jakarta, Indonesia
Feri Prasetyo
Nusa Mandiri University Jakarta, Indonesia
Nicodias Palasara
Nusa Mandiri University Jakarta, Indonesia
Ahmad Al Kaafi Kaafi
Nusa Mandiri University Jakarta, Indonesia

Abstract

Previously, BP Jamsostek actually had an application called BPJSTKU. However, applications have been transferred to JMO to cater to the needs of participants. The purpose of this application is to give participants access to the JHT and JKK programs. We hope that participants can download this application in accordance with existing guidelines. This means that it will lead to digital systems in the future. This JMO application has many features. Can be used not only as a payment method, but also to update data, service partners, program information, reports, branches and complaints. The JMO application has never been found by any author discussing the overall acceptance of the technology. The measurements made are only related to the effectiveness and comfort of the community when using the BPJSTKU mobile application with the BPJS Employment KC Cilacap, in the sense that the JMO application has not measured the degree of strength of this application. The method used in this measurement uses the TAM and IPA methods. The results showed that the JMO application still has to be improved and developed.

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How to Cite
Monteiro, L. L. B. ., Wijaya, G. ., Sinnun, A. ., Prasetyo, F. ., Palasara, N. ., & Kaafi, A. A. K. (2022). TAM and IPA model approach In analyzing jamsostek mobile applications (JMO). Journal of Intelligent Decision Support System (IDSS), 5(3), 108-117. https://doi.org/10.35335/idss.v5i3.110
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