SIREGAR, S. N. H. .; PUSPASARI, R. . Application of the servqual method to increase customer satisfaction in renting tronton trucks. Journal of Intelligent Decision Support System (IDSS), [S. l.], v. 6, n. 4, p. 269-276, 2023. DOI: 10.35335/idss.v6i4.191. Disponível em: https://idss.iocspublisher.org/index.php/jidss/article/view/191. Acesso em: 18 apr. 2026.