KURNIAWAN, H. Measurement Of Customer Satisfaction Using Fuzzy Service Quality Method At PT.ABC . Journal of Intelligent Decision Support System (IDSS), [S. l.], v. 6, n. 3, p. 168-177, 2023. DOI: 10.35335/idss.v6i3.160. Disponível em: https://idss.iocspublisher.org/index.php/jidss/article/view/160. Acesso em: 12 may. 2026.